12-Month Warranty Protection
At Urban Operation, we stand behind every device we sell. That’s why every eligible phone comes with a free 12-month warranty, giving you complete peace of mind with your purchase.
✔️ What Our Warranty Covers
- Battery performance issues
- Camera or speaker malfunction
- Software or functionality errors
- Charging port defects
- Network or connectivity problems
❌ What’s Not Covered
- Accidental or liquid damage
- Screen cracks or physical impact damage
- Unauthorised repairs or modifications
- Damage caused by misuse, neglect, or improper handling
- Loss or theft
🛠️ How to Claim Your Warranty
- Email our support team at info@urban-operations.co.uk
- Include your order number and detailed description of the issue
- Our team will provide return instructions
- Once received and inspected, we will repair or replace the device promptly
Need Help?
Contact our friendly support team at info@urban-operations.co.uk or visit our Contact Us page. We aim to respond within 24 hours on working days.
