Last Updated: May 2025

Welcome to Urban Operation. These Terms and Conditions govern your use of our website and services. By purchasing from us, you agree to the terms outlined below.

1. Company Information

Urban Operation is a UK-based retailer specialising in new and fully tested used mobile phones. All devices are original, unlocked, and backed by warranty.

2. Product Descriptions

We make every effort to accurately describe our products. Phones are sold in three condition categories: Fair, Good, and Excellent. Please read the product details carefully before purchasing.

3. Prices & Payment

• All prices are in GBP (£).
• We reserve the right to change prices at any time.
• Payments are processed securely via Shopify Payments, PayPal, or other approved gateways.

4. Shipping & Delivery

We offer free UK delivery. Orders are usually dispatched within 1 business day. Please see our Shipping & Delivery page for full details.

5. Warranty

All phones include a 12-month warranty covering manufacturer and functional defects. Physical or water damage is not covered. Read more on our Warranty page.

6. Returns & Refunds

We offer a 30-day return or exchange policy. Devices must be returned in the condition received. Learn more on our Returns & Refunds page.

7. Limitation of Liability

Urban Operation is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Intellectual Property

All website content, branding, images, and text are the intellectual property of Urban Operation. You may not reproduce or use them without written consent.

9. Privacy

We collect and process customer data according to our Privacy Policy. Your information is never shared without consent.

📩 Contact Us

If you have any questions, feel free to contact us at info@urban-operations.co.uk.

Thank you for shopping with Urban Operation – Your trusted source for new and used smartphones.