At Urban Operation, we want you to shop with confidence. That’s why we offer a simple, worry-free 30-day return policy and fast refunds on all mobile phones.
🔁 30-Day Return Guarantee
If you’re not 100% satisfied, you can return your phone within 30 days of delivery for a full refund or exchange — no questions asked.
📦 Return Conditions
- The phone must be in the same condition as received (Fair, Good, or Excellent)
- All included accessories must be returned
- Returns must be securely packaged to prevent damage
- No signs of physical or water damage
💳 Refund Process
Once we receive your return and inspect the item, we will process your refund within 1–2 business days. Refunds are sent to your original payment method.
📨 How to Request a Return
- Email our support team at info@urban-operations.co.uk
- Include your order number and reason for return
- We’ll provide clear return instructions
❌ Non-Returnable Items
- Devices with water or physical damage
- Items returned after 30 days
- Missing parts or packaging
Need Help?
Contact our UK-based support team via email at info@urban-operations.co.uk. We aim to respond within 24 business hours.
Thank you for shopping with Urban Operation — Trusted UK Mobile Experts.
