Shopping Information
Yes. All phones sold at Urban Operation are 100% original. Our new devices are factory sealed, and all used phones are fully unlocked and compatible with UK networks. Each pre-owned device is thoroughly tested and certified by our technicians.
Your order includes:
- The phone (based on selected model & condition)
- USB charging cable
- SIM opening tool
- Secure protective packaging
- Free tracked UK shipping
We offer free tracked UK delivery. Orders are dispatched the same or next working day and typically arrive within 1–3 business days.
Yes. Every pre-owned device is thoroughly tested for battery health, screen quality, camera functionality, buttons, Face ID/Fingerprint, speakers, and overall performance before dispatch.
Payment Information
We accept all major credit and debit cards, PayPal, and secure online checkout methods available at checkout.
Absolutely. Urban Operation uses SSL encryption and secure payment gateways to ensure your personal and payment information is fully protected.
Order Returns
Yes. We provide a 12-month warranty covering manufacturing and functional defects (excluding accidental, liquid, or physical damage).
We offer a 30-day return or exchange policy. If you change your mind or experience any issue, simply contact our support team for assistance.
Fair – Fully working with visible wear or scratches
Good – Light wear, minor signs of use
Excellent – Near-new condition, minimal or no marks
All phones are fully functional regardless of cosmetic grade.
📧 Email: info@urban-operations.co.uk
💬 Live Chat available on our website
📩 Contact form available on our Contact Us page
We are here to help before and after your purchase.
